Effective Date: 1st Decemeber, 2025

At Top Kitchen Appliances, your privacy is a top priority. We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard the information you provide while using our website, products, or services. This Privacy Policy outlines your rights and how we ensure compliance with applicable data protection laws.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services:

1.1 Personal Information

When you interact with our website or place an order, we may collect:

• Full name

• Email address

• Phone number

• Delivery address

• Payment details (via secure payment processors)

1.2 Account Information

If you create an account with us, we collect:

• Login credentials

• Order history

• Saved preferences and shopping behavior

1.3 Technical Information

Automatically collected data may include:

• IP address

• Browser type and version

• Operating system and device type

• Pages visited, time spent, and interactions on our website

1.4 Marketing and Communications Data

• Email subscription preferences

• Responses to promotional campaigns or surveys

2. How We Use Your Information

We use the collected information for the following purposes:

1. Order Fulfillment: To process and deliver your purchases accurately.

2. Customer Support: To respond to inquiries, provide updates, and handle complaints.

3. Personalization: To improve your experience, recommend products, and provide tailored offers.

4. Marketing: To send newsletters, promotions, or special offers if you opt-in.

5. Analytics: To monitor website performance, enhance user experience, and improve our services.

6. Legal Compliance and Security: To detect fraud, enforce policies, and comply with applicable laws.

3. How We Share Your Information

We do not sell your personal data. We may share information in the following contexts:

• Service Providers: Payment processors, delivery companies, IT services, and analytics providers.

• Legal Requirements: To comply with the law, legal requests, or to protect our rights.

• Business Transfers: In case of mergers, acquisitions, or sale of business assets, data may be transferred to the new owner.

4. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to:

• Enhance functionality and improve user experience

• Analyze website traffic and user behavior

• Deliver personalized content and marketing campaigns

You can manage, block, or delete cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

5. Data Security

We implement robust measures to protect your data from unauthorized access, loss, or misuse:

• Secure servers and encrypted communications using SSL

• Access restrictions, limiting data handling to authorized personnel only

• Regular security assessments and monitoring

6. Your Privacy Rights

You have the following rights regarding your personal data:

• Access, update, or delete your personal information

• Withdraw consent for marketing communications at any time

• Request portability of your data

• Object to or restrict certain types of data processing

To exercise these rights, contact us at the details below.

7. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If we discover that we have collected information from a child, it will be deleted immediately.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted here with an updated Effective Date. We encourage you to review this page regularly.

10. Contact Us

For any questions, concerns, or requests regarding your privacy, please contact us:

• Phone: 0790187673

• Email: info@topkitchenappliances.co.ke

• Address: Along Ladhies Road, Nairobi, Kenya