Effective Date: 1st December, 2025

Welcome to Top Kitchen Appliances. By accessing or using our website (topkitchenappliances.co.ke) and purchasing our products, you agree to comply with these Terms & Conditions. Please read them carefully. If you do not agree to these terms, please do not use our website or services.

1. General Information

• Top Kitchen Appliances operates from Along Ladhies Road, Nairobi, Kenya.

• Contact details:

  • Phone: 0790187673

  • Email: info@topkitchenappliances.co.ke

These Terms govern your access to our website, purchases, and interactions with our business. By using our website, you accept these Terms in full and agree to abide by them.

2. Website Use

• You agree to use this website solely for lawful purposes.

• Unauthorized use, including hacking, data extraction, unauthorized access, or distributing malware, is strictly prohibited.

• All content, images, and materials on this website are the property of Top Kitchen Appliances and protected by copyright and intellectual property laws.

• We reserve the right to suspend or terminate your access for violations of these Terms.

3. Product Information

• We aim to provide accurate product descriptions, images, and pricing, but errors may occur.

• Product specifications, colors, and sizes may vary slightly from images due to technical or display differences.

• Product availability is subject to stock; if a product is unavailable, we will notify you promptly and offer alternatives or a full refund.

• We reserve the right to discontinue products without prior notice.

4. Ordering and Payment

• Orders must be placed through our website or approved sales channels.

• Prices are displayed in Kenyan Shillings (KES) and include applicable taxes where indicated.

• Payments are processed via secure, authorized payment gateways.

• You must provide accurate and complete payment information. Any unauthorized or fraudulent payments will be subject to investigation and potential legal action.

• By placing an order, you confirm that you are authorized to use the payment method provided.

5. Shipping and Delivery

• We deliver within Kenya. Delivery timelines are estimates and may vary due to logistics, weather, or unforeseen circumstances.

• Shipping costs will be displayed at checkout.

• Risk of loss passes to the customer upon delivery at the specified shipping address.

• You must inspect the products upon delivery and report any damages or discrepancies within 24 hours.

6. Returns, Refunds, and Cancellations

• Returns, refunds, and cancellations are governed by our Return & Refund Policy.

• Customers must follow the procedures and timelines outlined in that policy to qualify for returns or refunds.

• Products that are damaged, misused, or not in original packaging may be excluded from returns.

7. Liability Limitations

• Top Kitchen Appliances is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

• We are not responsible for damages resulting from improper installation, misuse, or handling of products.

• Our maximum liability is limited to the purchase price of the specific product in question.

• We do not guarantee that the website will be error-free, uninterrupted, or free of viruses, although we take all reasonable measures to maintain website functionality and security.

8. Intellectual Property

• All content, logos, images, graphics, and materials on the website are the property of Top Kitchen Appliances.

• You may not copy, reproduce, distribute, or modify any content without prior written permission.

• Trademarks, service marks, and logos displayed on the site are registered or unregistered property of Top Kitchen Appliances.

9. Privacy and Data Protection

• Your personal information is collected, stored, and processed according to our Privacy Policy.

• By using our website, you consent to the collection and processing of your data as described in our Privacy Policy.

• We take all reasonable measures to ensure your data is secure and used responsibly.

10. Third-Party Links and Services

• Our website may include links to third-party websites, services, or advertisements.

• Top Kitchen Appliances is not responsible for the privacy practices, content, or services of these external sites.

• We encourage you to review their privacy policies and terms before interacting with them.

11. Governing Law and Jurisdiction

• These Terms & Conditions are governed by the laws of the Republic of Kenya.

• Any disputes arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of courts located in Nairobi, Kenya.

• You agree to resolve disputes through the appropriate legal channels in Kenya.

12. Changes to Terms & Conditions

• We may update or modify these Terms at any time to reflect changes in business operations, legal requirements, or website functionality.

• Updated Terms will be posted on this page with a new Effective Date.

• Continued use of the website constitutes acceptance of the updated Terms.

13. Contact Us

For any questions, clarifications, or concerns regarding these Terms & Conditions:

• Phone: 0790187673

• Email: info@topkitchenappliances.co.ke

• Address: Along Ladhies Road, Nairobi, Kenya