Effective Date: 1st December, 2025

At Top Kitchen Appliances, we are committed to ensuring your orders are delivered safely, promptly, and efficiently. This Shipping Policy explains how we handle delivery, timelines, costs, risk, and customer responsibilities, providing a smooth shopping experience for all our customers.

1. General Overview

• This Shipping Policy applies to all orders placed on topkitchenappliances.co.ke and authorized sales channels.

• We aim to provide accurate, timely, and transparent shipping information to all customers.

• All deliveries are subject to availability, stock levels, and courier service conditions.

2. Delivery Areas and Coverage

• Primary Coverage: Nairobi metropolitan area, including Ruiru, Thika, and surrounding suburbs.

• Nationwide Coverage: We deliver to major cities and towns across Kenya.

3. Estimated Delivery Time & Order Cut- Off

• Standard delivery within Nairobi: 1–3 business days after order confirmation.

• Order cut-off is by 1800, (6PM) Hours for same day delivery.

• Delivery to other major cities: 3–7 business days, depending on location
• Total delivery time
  Estimated delivery time based on customer locations

  All destinations: 0-7 business days

4. Shipping Costs

• Free shipping for orders above Ksh 50,000

• Shipping cost for orders under KES50,000.00= Flat rate of Ksh 1000.00

• Promotional offers or free shipping will be explicitly stated on the product page or during checkout IF AVAILABLE

• Customers are responsible for shipping fees unless the order qualifies for free shipping or the return is due to our error.

5. Order Processing

• Orders are typically processed within 24–48 hours of confirmation and successful payment and delivered with 7 days.

• Customers will receive a confirmation email or SMS with order details, estimated delivery date, and any tracking information.

• Any changes to the delivery address or contact information should be communicated immediately to avoid delays.

• Orders placed on weekends or public holidays may be processed on the next business day.

6. Risk and Responsibility

• Risk of loss or damage passes to the customer once the order is delivered to the specified address.

• Customers should inspect all items immediately upon delivery.

• Any damage, missing items, or discrepancies should be reported to our support team within 24 hours to qualify for resolution.

• Customers are responsible for ensuring that delivery locations are accessible to the courier service.

7. Tracking Orders

• Tracking information will be provided via email or SMS when applicable.

• Customers can track their orders through the courier service or contact our support team for assistance.

• Our support team will provide updates and guidance if there are delays, damages, or other delivery issues.

8. Delays and Exceptions

• Delays may occur due to unforeseen circumstances, including:

  • Natural events (floods, storms)

  • Traffic disruptions

  • Courier service interruptions

• We will communicate any significant delays promptly and provide solutions where possible.

• Customers are encouraged to provide accurate delivery addresses and contact numbers to minimize delays.

9. Returns and Damaged Goods

• For damaged, defective, or incorrect deliveries, please follow our Return & Refund Policy.

• Returns and complaints must be initiated within the timelines specified in the Return & Refund Policy to qualify for replacements or refunds.

• We work closely with courier services to resolve issues as efficiently as possible.

10. Customer Support

For questions, clarifications, or assistance regarding shipping:

• Phone: +254 790 187 673

• Email: info@topkitchenappliances.co.ke

• Address: Along Ladhies Road, Nairobi, Kenya

Our team is dedicated to ensuring that your order arrives safely, on time, and in perfect condition.

11. Legal and Compliance Notes

• This Shipping Policy aligns with Kenya’s ecommerce and consumer protection regulations.

• Customers retain the right to dispute any delivery issues in accordance with Kenyan law if our policy is not followed.

• Clear terms ensure trust, transparency, and compliance with local consumer rights.

ENJOY SHOPPING WITH US!